Government Electronic and Mobile Services Maturity Index GEMS-2024
Publication
Reports & studies | E/ESCWA/CL4.SIT/2025/4 | May 2025
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Publications
Focus areas
- 2030 Agenda
- Climate change
- Debt and fiscal policy
- Financing for development
- Gender equality
- Governance & enabling environment
- Inclusive development
- Future of employment
- Macroeconomics
- Natural resource sustainability
- Population dynamics & migration
- Resilient development & conflict prevention
- Statistics
- (-) Technology & innovation
- Trade & regional connectivity
SDGs
- Agenda 2030
- Goal 1: No Poverty
- Goal 2: Zero Hunger
- Goal 3: Good Health and Well-Being
- Goal 4: Quality Education
- Goal 5: Gender Equality
- Goal 6: Clean Water and Sanitation
- Goal 7: Affordable and Clean Energy
- Goal 8: Decent Work and Economic Growth
- Goal 9: Industry, Innovation and Infrastructure
- Goal 10: Reduced Inequalities
- Goal 11: Sustainable Cities and Communities
- Goal 12: Responsible Production and Consumption
- Goal 13: Climate Action
- Goal 14: Life Below Water
- Goal 15: Life On Land
- Goal 16: Peace, Justice and Strong Institutions
- Goal 17: Partnerships for the Goals
Initiatives
- Arab information society
- Digital Development
- Technology Centre
- Digital Arabic Content
- ENACT project
- Innovation policies
- Arab Digital Inclusion Platform
- Arab Internet Governance Forum
- Government electronic & mobile services
- Arab Open and Innovative Government
- Development challenges
- Arab Forum for Sustainable Development
- Cyber Legislation
- Reducing inequalities
- Sustainable urban development
- Governance and institution building
- Climate Resilience through Regional Cooperation
- Monitoring Sustainable Development Goal Data
- Realizing the rights of persons with disabilities
- Statistics Governance
- Addressing multidimensional poverty
- Arab-European Research Network on Disability
- Arab Dialogue on Internet Governance
- Artificial intelligence & big data
- Blockchain for international trade
- Enhancing competition and consumer protection laws and policies
- Enhancing integrated national development planning
- International migration
- Job creation
- Older persons
- Arab Initiative for Mobilizing Climate Finance for Water
- Improved Water Security in Arab States
- Improving transport & logistics
- Including persons with disabilities in the labour market
- Life Cycle
- Preventing Violence Against Women and Girls
- Promoting social justice
- Public finance and inclusive fiscal policy
- Strengthening transboundary risk mitigation
- Water Action Decade
- Women’s economic empowerment
- Arab Centre for Climate Change Policies
- Arab exports
- Geographic Information System for transport networks and facilities in the Arab region
- Integrated national financing frameworks
- Reforming social protection systems
- Advancing environment & energy statistics
- Advancing water and food security
- Arab Financing for Development Gateway
- Arab Financing for Development Scorecard
- AWARENET
- Civil registration & vital statistics
- COVID-19 Stimulus Tracker
- Disability Statistics
- Gender Justice and the Law
- Gender statistics
- Green Technologies for Enhancing Rural Livelihoods
- Partnerships for Agenda 2030
- Promoting renewable energy investments
- Resilient water solutions against climate change in Jordan and Lebanon
- Supporting Least Developed Countries
- Trade & industry statistics
- Voluntary reporting on the 2030 Agenda
- Women, peace and security
- Women’s rights and gender mainstreaming
- Young people
Clusters
Keywords
- ARAB COUNTRIES
- INFORMATION TECHNOLOGY
- COMMUNICATION TECHNOLOGY
- SUSTAINABLE DEVELOPMENT
- DIGITAL TECHNOLOGY
- INFORMATION SOCIETY
- INNOVATIONS
- E-GOVERNMENT
- INTERNET
- TECHNOLOGICAL INNOVATIONS
- SERIAL PUBLICATIONS
- ECONOMIC DEVELOPMENT
- GOVERNANCE
- DIGITAL DIVIDE
- KNOWLEDGE-BASED ECONOMY
- ARABIC LANGUAGE
- RECOMMENDATIONS
- SOCIAL DEVELOPMENT
- DEVELOPING COUNTRIES
- REGIONAL COMMISSIONS
- STATISTICAL DATA
- DEVELOPMENT
- TECHNOLOGY
- CAPACITY BUILDING
- CONFERENCES
- SAUDI ARABIA
- EMPLOYMENT
- JORDAN
- ACTIVITIES
- ECONOMIC ASPECTS
- ICT INDICATORS
- NEW TECHNOLOGIES
- CASE STUDIES
- OMAN
- REGIONAL COOPERATION
- TUNISIA
- BAHRAIN
- BIG DATA
- CLIMATE CHANGE
- ECONOMIC GROWTH
- EGYPT
- GENDER EQUALITY
- GOVERNMENT POLICY
- LEBANON
- MOROCCO
- UNITED ARAB EMIRATES
- ALGERIA
- ARTIFICIAL INTELLIGENCE
- ELECTRONIC COMMERCE
- IRAQ
- LEGAL ASPECTS
- MAURITANIA
- POLICY MAKING
- POVERTY
- QATAR
- SCIENCE AND TECHNOLOGY
- SOCIAL ASPECTS
- SOMALIA
- UNEMPLOYMENT
- YEMEN
- DATA COLLECTION
- EDUCATION
- GOVERNMENT INFORMATION
- GUIDELINES
- KNOWLEDGE MANAGEMENT
- KUWAIT
- PERSONS WITH DISABILITIES
- SOCIAL MEDIA
- STATE OF PALESTINE
- SYRIAN ARAB REPUBLIC
- ADMINISTRATIVE REFORM
- ECONOMIC CONDITIONS
- INTERNET DOMAIN NAMES
- MOBILE TELECOMMUNICATION SERVICES
- SOCIAL CONDITIONS
- STATISTICS
- TECHNICAL COOPERATION
- ACCESSIBILITY
- ACCESS TO INFORMATION
- ADMINISTRATIVE PROCEDURE
- CITIES
- COMOROS
- COVID-19
- CYBERNETICS
- DATA ANALYSIS
- GLOBALIZATION
- LIBYA
- MASS MEDIA
- MEASUREMENT
- NATURAL RESOURCES
- POVERTY MITIGATION
- RESEARCH AND DEVELOPMENT
- SUDAN
- TRAINING PROGRAMMES
- WOMEN
- WOMEN'S ADVANCEMENT
- ADVISORY SERVICES
- AGEING PERSONS
- DECENT WORK
- DEMOGRAPHIC STATISTICS
- DEVELOPMENT STRATEGIES
- EMPLOYMENT CREATION
- GENDER-BASED VIOLENCE
- HEALTH SERVICES
- INVESTMENTS
- LABOUR MARKET
- LAWS AND REGULATIONS
- MANUALS
- PARTNERSHIP
- POPULAR PARTICIPATION
- PRODUCTIVITY
- PUBLIC INSTITUTIONS
- PUBLIC SECTOR
- REFUGEES
- SANITATION SERVICES
- SOCIAL SECURITY
- YOUTH
- CHILDREN
- CIVIL SOCIETY
- COMMUNICATION POLICY
- COMPARATIVE ANALYSIS
- COMPUTER APPLICATIONS
- CONFLICT
- CULTURE
- CYBER SECURITY
- DATA PROTECTION
- DEVELOPING AREAS
- DEVELOPMENT PLANNING
- DIGITAL CONTENT
- DJIBOUTI
- ENTREPRENEURSHIP
- FINANCING
- FOOD SECURITY
- GENDER STATISTICS
- INSTITUTION BUILDING
- INTELLECTUAL PROPERTY
- LAW
- NORTH AFRICA
- OPEN SOURCE SOFTWARE
- PAMPHLETS
- POPULATION DYNAMICS
- PROJECT IMPLEMENTATION
- PUBLIC SERVICES
- SKILLS DEVELOPMENT
- SOCIAL POLICY
- TELECOMMUNICATIONS
- YOUTH EMPLOYMENT
- ARMED CONFLICTS
- BROADBAND
- BUSINESS
- CENTRES
- CLASSIFICATION
- COMPETITIVENESS
- COMPUTER CRIMES
- COMPUTER SECURITY
- DATABASES
- DEVELOPMENT INDICATORS
- DEVELOPMENT POLICY
- DISABILITY STATISTICS
- DRINKING WATER
- EDUCATIONAL POLICY
- ENERGY RESOURCES
- EQUALITY
- FORCED MIGRATION
- GREEN ECONOMY
- GROSS DOMESTIC PRODUCT
- HEALTH
- HUNGER
- INFORMAL SECTOR
- INFORMATION SERVICES
- INTERNATIONAL COOPERATION
- MIDDLE EAST SITUATION
- MIGRATION STATISTICS
- PEACE
- POLITICAL ASPECTS
- POPULATION
- POPULATION GROWTH
- PRIVATE SECTOR
- PUBLIC ADMINISTRATION
- RENEWABLE ENERGY SOURCES
- RISK ASSESSMENT
- RULES AND REGULATIONS
- SMALL AND MEDIUM ENTERPRISES
- SOCIAL JUSTICE
- TECHNICAL ASPECTS
- TECHNOLOGICAL CHANGE
- TRADE FACILITATION
- WATER
- WATER RESOURCES DEVELOPMENT
- WOMEN'S EMPLOYMENT
- ACCOUNTABILITY
- ADMINISTRATIVE AND POLITICAL DIVISIONS
- AGE-SEX DISTRIBUTION
- AUSTRALIA
- AUTOMOBILE INDUSTRY
- BASIC NEEDS
- CLIMATE CHANGE ADAPTATION
- CLIMATE CHANGE MITIGATION
- COMMUNITY DEVELOPMENT
- COMPETITION
- COPYRIGHT
- CULTURAL PLURALISM
- CUSTOMS FORMALITIES
- DECISION-MAKING
- DEMOGRAPHIC AGEING
- DEVELOPMENT FINANCE
- DEVELOPMENT MODELS
- DEVELOPMENT RESEARCH
- DISTANCE EDUCATION
- DOMESTIC WORKERS
- EARLY MARRIAGE
- ECONOMIC ANALYSIS
- ECONOMIC DEPENDENCE
- ECONOMIC STATISTICS
- EDUCATIONAL TECHNOLOGY
- ELECTRONIC DATA INTERCHANGE
- EMPOWERMENT
- ENERGY POLICY
- ENVIRONMENTAL DEGRADATION
- EQUAL OPPORTUNITY
- EVALUATION
- FEASIBILITY STUDIES
- FERTILITY
- FOREIGN TRADE
- GENDER MAINSTREAMING
- GLOBAL POSITIONING SYSTEMS
- HEALTH CARE DELIVERY
- HOUSEHOLDS
- HOUSING CONDITIONS
- HUMAN DEVELOPMENT
- HUMAN SETTLEMENTS
- INDUSTRIAL PROMOTION
- INDUSTRY
- INFORMATION
- INFORMATION MANAGEMENT
- INTERNAL MIGRATION
- INTERNATIONAL MIGRATION
- INTRAREGIONAL TRADE
- JUSTICE
- KNOW-HOW
- LABOUR LAW
- LABOUR SUPPLY
- LIFE EXPECTANCY
- MALNUTRITION
- MIGRANT WORKERS
- MIGRATION
- MIGRATION POLICY
- MINORITIES
- NATURAL RESOURCES DEVELOPMENT
- OPEN GOVERNMENT
- PATENTS
- PEACEBUILDING
- PHYSICAL INFRASTRUCTURE
- PILOT PROJECTS
- POLITICAL CONDITIONS
- POLITICAL CORRUPTION
- POLITICAL PARTICIPATION
- POPULATION DISTRIBUTION
- POPULATION SIZE
- POST-CONFLICT RECONSTRUCTION
- PROGRAMME PLANNING
- PUBLIC-PRIVATE PARTNERSHIPS
- RECOVERY
- REMITTANCES
- RENEWABLE RESOURCES
- RESILIENCE
- SANITATION
- SATELLITES
- SCIENCE AND TECHNOLOGY POLICY
- SCIENTIFIC COOPERATION
- SEX DISTRIBUTION
- SEXUAL HARASSMENT
- SINGAPORE
- STANDARDS
- STATISTICAL METHODOLOGY
- SURVEYS
- SUSTAINABLE CONSUMPTION
- TECHNOLOGY ASSESSMENT
- TECHNOLOGY TRANSFER
- TRADE DATA INTERCHANGE
- TRANSPORT
- UNITED KINGDOM
- WEBSITES
- WOMEN'S EDUCATION
- WOMEN'S RIGHTS
- ADULT EDUCATION
- AFRICA
- AGE DISTRIBUTION
- AGRICULTURAL PRODUCTIVITY
- AGRICULTURAL TRADE
- AGRICULTURAL WORKERS
- AQUIFERS
- ASIA AND THE PACIFIC
- AUTOMOBILES
- BIOTECHNOLOGY
- BUSINESS SERVICES
- CANADA
- CELLULAR TELEPHONES
- CHANNELS OF COMMUNICATION
- CHILD HEALTH
- CHILD LABOUR
- CHILD MORTALITY
- CHILD NUTRITION
- CHILDREN WITH DISABILITIES
- CLIMATE
- CLOUDS
- COASTAL AREAS
- COMMODITY TRADE
- COMMUNICATION MEDIA
- COMMUNICATIONS
- COMMUNICATION STATISTICS
- COMMUNITY PARTICIPATION
- COMPETITION POLICY
- COMPUTER MAPPING
- COMPUTERS
- COMPUTER SOFTWARE
- CONSUMPTION
- CONTRACEPTIVE USAGE
- COUNTRY PROGRAMMES
- CULTURAL ASPECTS
- CULTURAL IDENTITY
- DATABASE MANAGEMENT
- DATA MODELLING
- DATA PROCESSING
- DATA PROCESSING SERVICES
- DATA STORAGE
- DECENTRALIZATION IN GOVERNMENT
- DEMOCRACY
- DEMOGRAPHIC ANALYSIS
- DEMOGRAPHIC RESEARCH
- DESERTIFICATION
- DEVELOPED COUNTRIES
- DEVELOPMENT PLANS
- DEVELOPMENT PROJECTS
- DIGITAL LIBRARIES
- DISPLACED PERSONS
- DISPUTE SETTLEMENT
- DISTRIBUTION
- DOMESTIC VIOLENCE
- DROPOUTS
- ECONOMIC ASSISTANCE
- ECONOMIC INTEGRATION
- ECONOMICS
- ECONOMICS OF SCALE
- ECONOMIC TRENDS
- EDUCATIONAL QUALITY
- EDUCATIONAL STATISTICS
- ELECTRICITY
- ELECTRIC LOCOMOTIVES
- ELECTRIC VEHICLES
- ELECTRONIC CONTRACTING
- ELECTRONIC FUNDS TRANSFER
- ELECTRONIC INFORMATION RESOURCES
- ENERGY CONSUMPTION
- ENERGY CONVERSION
- ENERGY EFFICIENCY
- ENERGY SERVICES
- ENVIRONMENT
- ENVIRONMENTAL ASPECTS
- ENVIRONMENTAL IMPACT ASSESSMENT
- ENVIRONMENTALLY SOUND TECHNOLOGY
- ENVIRONMENTAL PROTECTION
- EQUAL PAY
- ESTABLISHMENT
- ESTONIA
- EUROPE
- EUROPEAN FEDERATION
- EXPORTS
- FEMALE-HEADED HOUSEHOLDS
- FERTILITY DECLINE
- FERTILITY RATE
- FERTILIZER INDUSTRY
- FINANCE
- FINANCIAL CRISIS
- FISHING
- FOREIGN DIRECT INVESTMENT
- FOREIGN TRADE POLICY
- FORESTS
- FRANCE
- FRESHWATER
- FUNDS
- FUTURE STUDIES
- GEOGRAPHIC INFORMATION SYSTEMS
- GERMAN DEMOCRATIC REPUBLIC
- GIRLS
- GROUNDWATER
- GULF STATES
- HEALTH ECONOMICS
- HEALTH INFORMATION
- HEALTH PERSONNEL
- HEALTH POLICY
- HEALTH STATISTICS
- HIGHER EDUCATION
- HONG KONG
- HOSPITALS
- HOUSEHOLD SIZE
- HUMAN RESOURCES
- HUMAN RIGHTS
- ILLITERACY
- IMPORTS
- INCOME DISTRIBUTION
- INDIA
- INDUSTRIAL DEVELOPMENT
- INDUSTRIALIZATION
- INDUSTRIAL POLICY
- INFANT MORTALITY
- INFLATION
- INFORMATICS
- INFORMATION EXCHANGE
- INFORMATION SYSTEMS
- INLAND TRANSPORT
- INTEGRATED SERVICES DIGITAL NETWORKS
- INTELLIGENT TRANSPORT SYSTEMS
- INTERNATIONAL INSTRUMENTS
- INTERNATIONAL TRADE
- INTERNET PROGRAMMING
- IRREGULAR MIGRANTS
- JAPAN
- KENYA
- LABOUR STATISTICS
- LANGUAGES
- LARGE ENTERPRISES
- LATIN AMERICA AND THE CARIBBEAN
- LEAST DEVELOPED COUNTRIES
- LINGUISTICS
- LOGISTICS
- MADAGASCAR
- MANPOWER STATISTICS
- MANUFACTURING
- MARINE POLLUTION
- MARINE RESOURCES CONSERVATION
- MARITIME SAFETY
- MARKETING
- MATERNAL MORTALITY
- MEDICAL ASPECTS
- MEDIUM ENTERPRISES
- METADATA
- MIDDLE-INCOME COUNTRIES
- MIDDLE EAST
- MILITARY OCCUPATION
- MINERAL RESOURCES
- MINERALS
- MINING
- MODEL LAWS
- MORTALITY
- MORTALITY STATISTICS
- MULTIMEDIA SYSTEMS
- NANOTECHNOLOGY
- NATIONALITY
- NON-GOVERNMENTAL ORGANIZATIONS
- NUTRITION POLICY
- OBESITY
- OLD AGE BENEFITS
- OPEN MARKET OPERATIONS
- ORGANIZATIONAL CHANGE
- ORGANIZATIONAL REFORM
- ORGANIZATIONAL STRUCTURE
- OWNERSHIP
- PHARMACEUTICAL INDUSTRY
- POLITICAL LEADERS
- POPULATION FORECASTS
- POPULATION PROJECTIONS
- PORT MANAGEMENT
- PORTS
- POSTAL SERVICES
- PRENATAL CARE
- PRICE INDICES
- PRIMARY EDUCATION
- PRIVATE ENTERPRISES
- PROGRAMME IMPLEMENTATION
- PROGRAMMES OF ACTION
- PROJECT ACTIVITIES
- PROJECT MONITORING
- PUBLIC INFORMATION
- PUBLIC TRANSPORT
- PURCHASING POWER
- QUALITATIVE ANALYSIS
- QUALITY OF LIFE
- QUANTITATIVE CRITERIA
- QUESTIONNAIRES
- RAW MATERIALS
- RECYCLING
- REGIONAL DEVELOPMENT
- REGIONAL PLANNING
- REGIONAL PLANS
- REPRODUCTIVE HEALTH
- REPUBLIC OF KOREA
- RESERVOIRS
- RESOURCES EXPLORATION
- REVOLUTIONS
- RIGHT TO EDUCATION
- RIGHT TO HEALTH
- ROAD MAPS
- RURAL-URBAN MIGRATION
- RURAL POPULATION
- RWANDA
- SCIENCE AND TECHNOLOGY INDICATORS
- SCIENTIFIC RESEARCH
- SECONDARY EDUCATION
- SKILLED WORKERS
- SLUMS
- SMALL-SCALE INDUSTRY
- SMALL ENTERPRISES
- SOCIAL CHANGE
- SOCIAL INTEGRATION
- SOCIAL ISOLATION
- SOCIAL SAFETY NETS
- SOCIAL STATISTICS
- SOCIAL WELFARE
- SOCIO-ECONOMIC INDICATORS
- STAKEHOLDER ENGAGEMENT
- STANDARDIZATION
- STATISTICAL CAPACITY
- STERILIZATION
- SUSTAINABLE AGRICULTURE
- SUSTAINABLE ENERGY
- SUSTAINABLE PRODUCTION
- SUSTAINABLE TRANSPORT
- SWITZERLAND
- SYRIANS
- TAXATION
- TELEPHONE SERVICES
- TERMINOLOGY
- TEXTILE INDUSTRY
- TRADE DOCUMENTS
- TRADE FINANCING
- TRADE IN SERVICES
- TRADE POLICY
- TRADE PROMOTION
- TRADE REGULATION
- TRADE STATISTICS
- TRANSIT
- UGANDA
- UNITED STATES
- UNPAID WORK
- URBAN PLANNING
- URBAN POPULATION
- VALUE CHAINS
- VENTURE CAPITAL
- VIRUSES
- VITAL STATISTICS
- VOCATIONAL EDUCATION
- VOCATIONAL TRAINING
- WASTE MANAGEMENT
- WATER LEVEL
- WATER MANAGEMENT
- WATER POLICY
- WATER STORAGE
- WEALTH
- WOMEN'S HEALTH
- WOMEN IN DEVELOPMENT
- WOMEN IN POLITICS
- YOUTH HEALTH
- YOUTH LEADERS
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