ESCWA Publication: E/ESCWA/CL4.SIT/2025/4
Country: People’s Democratic Republic of Algeria, Kingdom of Bahrain, Republic of Iraq, Hashemite Kingdom of Jordan, State of Kuwait, State of Libya, Islamic Republic of Mauritania, Kingdom of Morocco, Sultanate of Oman, State of Palestine, State of Qatar, Kingdom of Saudi Arabia, Federal Republic of Somalia, Syrian Arab Republic, Republic of Tunisia, United Arab Emirates, Republic of Yemen
Publication Type: Reports & studies
Publication Subject: Government Electronic and Mobile Services (GEMS) maturity index
Cluster: Statistics, Information Society and Technology
Focus Area: Statistics, Technology & innovation
Initiatives: Arab Digital Inclusion Platform, Government electronic & mobile services
SDGs: Goal 6: Clean Water and Sanitation, Goal 8: Decent Work and Economic Growth, Goal 9: Industry, Innovation and Infrastructure, Goal 16: Peace, Justice and Strong Institutions, Goal 17: Partnerships for the Goals
Keywords: Algeria, Bahrain, Digital divide, E-government, Iraq, Jordan, Kuwait, Libya, Mauritania, Morocco, New technologies, Oman, Public services, Qatar, Saudi arabia, Science and technology indicators, Somalia, State of palestine, Syrian arab republic, Tunisia, United arab emirates, Yemen
Government Electronic and Mobile Services Maturity Index GEMS-2024
May 2025
The Government Electronic and Mobile Services (GEMS) Maturity Index aims to measure the maturity of government services delivered through web portals and mobile applications in Arab countries. It is a tool that enables decision makers and policymakers to monitor the progress of digital transformation programmes, with the aim to highlight certain dimensions not reflected in many international indicators, particularly service development, usage, user satisfaction and government efforts for public outreach.
To this end, 100 government services have been identified for countries to deliver electronically to individuals and businesses. These services have been selected based on a life-cycle principle, ensuring they address the needs of individuals throughout various stages of their lives, and the needs of businesses from establishment to closure. The services are updated annually to reflect these evolving needs.
This report presents the results of the GEMS maturity index for 2024 at both the regional and national levels. It also proposes recommendations that can be adopted to strengthen the digital transformation of government services nationally and ensure their availability through digital channels.
Related content
Statistics, Technology & innovation
The Government Electronic and Mobile Services (GEMS) Maturity Index aims to measure the maturity of government services delivered through web portals and mobile applications in Arab countries. It is a tool that enables decision makers and policymakers to monitor the progress of digital transformation programmes, with the aim to highlight certain dimensions not reflected in many international indicators, particularly service development, usage, user satisfaction and government efforts for public outreach.
To this end, 100 government services have been identified for countries to deliver electronically to individuals and businesses. These services have been selected based on a life-cycle principle, ensuring they address the needs of individuals throughout various stages of their lives, and the needs of businesses from establishment to closure. The services are updated annually to reflect these evolving needs.
This report presents the results of the GEMS maturity index for 2024 at both the regional and national levels. It also proposes recommendations that can be adopted to strengthen the digital transformation of government services nationally and ensure their availability through digital channels.
