Government Electronic and Mobile Services (GEMS-2020) Maturity Index December 2021 - ESCWA

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Government Electronic and Mobile Services (GEMS-2020) Maturity Index December 2021

ESCWA Publication: E/ESCWA/CL4.SIT/2021/TP.8


Country: People’s Democratic Republic of Algeria, Kingdom of Bahrain, Arab Republic of Egypt, Republic of Iraq, Hashemite Kingdom of Jordan, State of Kuwait, Lebanese Republic, State of Libya, Islamic Republic of Mauritania, Kingdom of Morocco, Sultanate of Oman, State of Qatar, Kingdom of Saudi Arabia, Federal Republic of Somalia, State of Palestine, Republic of Sudan, Syrian Arab Republic, Republic of Tunisia, United Arab Emirates, Republic of Yemen

Publication Type: Working papers

Publication Subject: Government Electronic and Mobile Services (GEMS) maturity index

Cluster: Statistics, Information Society and Technology

Focus Area: Technology & innovation

Initiatives: Government electronic & mobile services

SDGs: Goal 9: Industry, Innovation and Infrastructure, Goal 16: Peace, Justice and Strong Institutions, Goal 17: Partnerships for the Goals

Keywords: Development, Innovations, Digital technology, E-government

Government Electronic and Mobile Services (GEMS-2020) Maturity Index December 2021

February 2022

This report includes evaluation results of the Government Electronic and Mobile Services (GEMS) maturity index in 2021 at regional and national levels, with some recommendations that could be implemented to enhance the digital transformation of these public services, and make them available through digital channels.

GEMS indicator aims to measure the maturity of government services provided through electronic portals and mobile applications in the Arab States. It seeks to bridge the gap in most of the international indicators, related to service maturity, service usage and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of life cycle has been adopted in service selection, meaning that any individual needs these services at different stages of his life, and any company requires them since its establishment until it is closed down.

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