ESCWA Publication: E/ESCWA/CL4.SIT/2020/TP.17
Publication Type: Information material
Publication Subject: Government Electronic and Mobile Services (GEMS) maturity index
Cluster: Statistics, Information Society and Technology
Focus Area: Technology & innovation
Initiatives: Government electronic & mobile services
SDGs: Agenda 2030
Keywords: Development, Digital technology, E-government, Innovations
Government Electronic and Mobile Services (GEMS) maturity index - 2020
February 2021
GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of life cycle has been adopted in service selection; any individual needs these services at different stages of life, and each company requires them since its establishment to its close.
Related content
Technology & innovation
GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of life cycle has been adopted in service selection; any individual needs these services at different stages of life, and each company requires them since its establishment to its close.
