Government Electronic and Mobile Services (GEMS) maturity index - 2019 - ESCWA

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Government Electronic and Mobile Services (GEMS) maturity index - 2019 cover (Arabic)

ESCWA Publication: E/ESCWA/TDD/2019/TP.3


Publication Type: Reports & studies

Cluster: Statistics, Information Society and Technology

Focus Area: Technology & innovation

Initiatives: Government electronic & mobile services

SDGs: Goal 9: Industry, Innovation and Infrastructure, Goal 16: Peace, Justice and Strong Institutions, Goal 17: Partnerships for the Goals

Keywords: Development, Digital technology, E-government, Innovations, Technology

Government Electronic and Mobile Services (GEMS) maturity index - 2019

January 2020

GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of life cycle has been adopted in service selection; any individual needs these services at different stages of life, and each company requires them since its establishment to its close.

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